NJ AUTO INSURANCE CONSUMER BILL OF RIGHTS

You have the right to purchase NJ Auto Insurance:

You can never be denied auto insurance based on your gender, race, or ethnicity.

If you are denied NJ auto insurance coverage, the agent or company must state a reason. Common

reasons include:

• You are not an “eligible” person due to the number of points, the area that you live in, your credit score, your driving history and several other factors that insurance companies may consider.

• The insurer is a “membership company” that only covers certain categories of drivers.

• The Department of Banking and Insurance has permitted the insurer to stop writing new

policies.

Do I have the right to cancel or change my NJ Auto Insurance Policy whenever I like?

You can shop for cheaper auto insurance at any time – not just when your policy is up for

renewal. If you find a better price, you can cancel your old policy and seek a refund of your

unused premium. However, never cancel your old policy until a new one is in effect. A lapse in

coverage will result in higher rates in the future.

You have the right to change your coverages and policy limits at any time, even if you are not

near your renewal date. If you select lower policy limits or cancel non mandatory coverages to

save money, you have a right to a refund of your unused premium within 60 days.

You have the right to a timely NJ Auto Insurance response:

You have the right to a timely response when seeking an appointment or application from an

agent, broker or company. Appointments should be scheduled so that you can obtain coverage

before your current policy expires. Please note that under current insurance regulations a

voluntary insurance company has five (5) business days from the date it receives a completed

application to either issue or deny coverage to the applicant. However, an application is not

considered complete until the company has obtained all pertinent information, including a copy

of the applicant’s driving record from the Motor Vehicle Commission and verification of any

previous coverage. Therefore, the overall application process can take up to two weeks. Make

sure you give yourself enough time to shop for coverage.

You have the right to the prompt and fair handling of NJ Auto Insurance claims:

You have the right to ask about any payments made to others by your company and charged to

your policy. If you file a claim, it should be handled promptly and fairly. If a claim is denied,

you must receive a written explanation for the denial.

You have the right to a notice of NJ Auto Insurance Policy cancellation:

There are specific circumstances that allow a New Jersey Car Insurance Company to cancel your policy during

the policy period. This is referred to as a “mid-term cancellation.” This may only occur when

fraud is discovered, when your driver’s license is suspended or when the policyholder fails to

make premium payments. A 15-day warning notice must be sent before the policy is canceled.

You have the right to NJ Auto Insurance appeals:

If your coverage is canceled, you can file an appeal with the New Jersey Department of Banking

and Insurance. Contact Consumer Protection Services, P.O. Box 329, Trenton, NJ 08625-0329,

or call (609) 292-5316 or 1-800-446-SHOP. The Department cannot guarantee that your policy

will be reinstated, so you should not delay shopping for alternate coverage.

If a carrier denies you coverage and does not state a reason, or if you believe you have been

treated unfairly, you can contact Consumer Protection Services.

You have the right to a notice of NJ Auto Insurance non-renewals:

Insurers can decline to renew coverage for several reasons. Most often, this occurs when a

driver’s record includes “at-fault accident” or motor vehicle violations and is no longer

considered an “eligible”* person in the voluntary market. Other reasons include:

• The NJ Department of Banking and Insurance has, for regulatory reasons, permitted the company to non-renew policies.

• The insurer is using the 2-for-1 or the 2 percent rule. The 2-for-1 rule allows the insurer to

non-renew one vehicle for every two new ones it writes in each territory. The 2 percent rule

allows the insurer to non-renew up to 2 percent of policies in a territory experiencing heavy

growth. Drivers subject to non-renewal do not have clean driving records or have a poor

payment history. Insurers must state that they have invoked these rules on the non-renewal

notice.

A written non-renewal notice must be sent at least 60 calendar days prior to the expiration date

of the existing policy.

Your NJ Auto Insurance obligations as a New Jersey driver:

New Jersey state law requires that any registered vehicle be covered by an insurance policy.

Failure to maintain coverage can lead to higher prices for new policies, placement in the

NJPAIP “assigned risk” pool, suspension or revocation of your driver’s license or registration and

additional fines and penalties.

Maintaining your auto insurance coverage requires that you:

• Always make payments for your policy on time or a lapse in coverage may result. A driver

who incurs a lapse will end up paying far more for coverage.

• Always provide any information your company seeks. Insurance companies have the right to

seek information about all licensed drivers in the household.

• If you receive a non-renewal notice, do not wait to shop for alternate coverage. Policies can

be prepared in advance to become effective on a date several days or weeks after the

application.

A driver who mails a renewal payment before the due date cannot lose coverage. However,

insurers can charge the driver a late fee if the payment is postmarked on time, but arrives after

the payment due date.

* A driver may be considered an "eligible" person for NJ Auto insurance in the voluntary or

"regular" market if he or she has fewer than seven insurance eligibility points on

his or her record. This means moving violation points added with insurance points.  If a driver has more than 7 points then they should seek coverage through NJPAIP NJ Auto Insurance Plan, for help with this coverage go to njpaip.org

NJ Auto Insurance Consumers "Bill of Rights"